FAQ: BondCable | Self-Bonding Charging Cables
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Do you ship internationally?

We do ship internationally. However, the COVID-19 pandemic has severely impacted international movement of goods as countries implement additional border controls and restrictions. As such, we will not be able to ship to the following countries as international mail services to them are unavailable as of June 2020. Andorra, Antigua and Barbuda, Anguilla, Netherland Antilles, Bonaire, Curacao, St.Eustatius, St Maarten, American Samoa, Aland Islands, Azerbaijan, Bosnia Herzegovina, Barbados, Benin, Yemen, Bermuda, Bolivia, Dutch Caribbean and Caribbean Netherlands, Bahamas, Bhutan, Bouvet Island, Belize, Central African Rep, Cook Island - New Zealand, Cameroon, Cape Verde, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Fiji, Falkland Island, Micronesia, Faroe Islands, Grenada, French Guiana, Guernsey Island and Alderney, Gibraltar, Greenland, Gambia, Guinea Rep, Guadeloupe, Guam, Guinea Bissau, Guyana, Honduras, Croatia, Haiti, Canary Island (SPX only), Isle of Man, Jersey, Jamaica, Kiribati, Comoros, Saint Kitts and Nevis, Kosovo, Kuwait, Cayman Island, Saint Lucia, Liechtenstein, Sri Lanka, Lesotho, Libya, Monaco, Moldova, Montenegro, Mariana Island, Martinique, Mauritania, Montserrat, Malawi, New Caledonia, Norfolk Island, Nicaragua, Nepal, Nauru, Niue, Panama, Peru, French Polynesia, Papua New Guinea, Saint Pierre and Miquelon, Palestine, Pacific Islands (Palau), Paraguay, Rwanda, Solomon Island, Svalbard and Jan Mayen, Sierra Leone, San Marino, Suriname, Sao Tome & Principe, Swaziland, Turks & Caicos Island, Chad, French Southern Territories, Tajikistan, Tokelau, Timor-Leste, Turkmenistan, Tonga, US outlying Islands, Uruguay, The Vatican City State, Saint Vincent and the Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vanuatu, Island Of Wallis, Samoa, Curacao (Netherlands), Sint Maarten (Netherlands), Kosovo, Mayotte, Zaire (Congo Republic), Botswana, Corsica, Iraq, Maldives, South Africa, Tunisia, Cuba, Curacao, Serbia, Zimbabwe

Last updated: August 03, 2020 19:57

What if your country is listed as a country that we cannot ship to... and you are already a backer?

Due to the Covid Pandemic, there are many shipping restrictions and limitations globally. For backers from countries in the list, there are two options now: Option 1: Wait - As the situation changes almost monthly, the shipping limitations on some countries may be lifted before we ship. We are also constantly looking for alternative shipping method in your country and we still have over a month to do that before production is completed and shipping commence. You could therefore still fill in the survey and leave it open while we wait for an answer from our shipping services until 1-2 weeks before we ship like in late September/Early October 2020. Option 2: Cancel pledge - We are sad but we would totally understand if you choose to Request for a refund instead. Please send your backer number or name to orders@designinsight.com.sg to let us know and to process for a refund for you.

Last updated: July 31, 2020 11:44

How do we pay for the shipping cost?

Shipping will be charged automatically when you select the pledge level.

Last updated: June 16, 2020 06:32

Singapore Backers - Local Pickup only: How do I get the 10% Cashback + Perks and why do I need to do?

To qualify for the 10% Cashback and $10 WTP voucher for Local pickup / self-collection at American Taproom, please do the following:

1) Complete this form: https://docs.google.com/forms/d/e/1FAIpQLSfFaChmYS9rb9dI8WvIkMkVSCOROvGuPu1RaqIOLN38XCPR1w/viewform

2) Select Local Pick up in the BackerKit survey

3) We still need you to Fill in your shipping address in the BackerKit survey, in case you’d like to cancel the local pickup option or if it is no longer possible due to the current pandemic changes.

The details of the pickup at American Taproom will be announced when we are closer to the delivery date. Please rest assure that the collection will be possible at a convenient location near Bugis during weekdays and weekend afternoons. Thank you

Last updated: July 31, 2020 11:59

How exactly does the BondCable work?

The BondCable bonds onto itself through its cleverly-designed cable profile. Made from high tensile and compression strength PVC, the grooves on the cable catch onto the protrusions, with opposing frictional forces bonding them together. Simple Coil it, then Squeeze and it will Bond to itself within the coil. It can then be easily pulled apart to start using again. No magnets, no sticky adhesives or pesky cable-tie/fasteners.

Last updated: June 16, 2020 06:32

How easy is it to coil and squeeze? Do you need to squeeze while coiling?

It is easy to coil - simply align the groves together. As you continue to coil, the grooves would naturally fit into each other. The last act of squeezing locks this alignment into position. It is not necessary to squeeze while coiling, though it is totally natural that you will try to squeeze when coiling. And yes, you will get better and faster in coiling it naturally over time.

Last updated: June 16, 2020 06:32

Does the cable head always end on the bundle's side when it is coiled?

It depends on your coiling. Some people will coil it tightly and others coil looser. However we have measured, tested with different people and make sure the cable length is the best for you to coil and end nicely!

Last updated: June 16, 2020 06:32

Why is the length of BondCable 4” (1.2m)? Do you have a longer version?

We often encounter situations where we wish our charging cable was just a little longer to reach our standing work desk from a low power receptacle, or put . BondCable is deliberately designed as a little longer than the standard cable 3” (1m) cables that come as standard on most mobile devices. We love a longer version for the BondCables too. Unfortunately, we have to produce a minimum of 5000 of this length in carbon grey colour before we can produce a longer version. We have surely a longer cable length option when we hit the stretch goal target.

Last updated: June 16, 2020 07:43

Does BondCable have other colour options besides the original carbon grey color?

We love colourful BondCables too. Unfortunately, we have to produce a minimum of 10000 carbon grey colour BondCables before we can produce other colour options . We will have a new colour choice when we hit the stretch goal target.

Last updated: June 16, 2020 07:43

Can I use the BondCable to charge my cell phone from my laptop?

Yes, you can use the right BondCable to charge your cell phone from your laptop or computer’s USB port. There are 5 different types of BondCable to suit most current phones and laptops in the market. For those newer laptops with USB-C ports, we have the Lightning to USB-C version with the latest Apple C94 chipset for fast charging, and USB-C to USB-C version that supports 20V/3A super fast charging for compatible Android devices. However, we are not able to produce 100W Thunderbolt 3 USB-C cables with dual 4K video output as the cables will be too thick for the BondCable’s self bonding to work.

Last updated: June 16, 2020 06:32

How durable is the BondCable?

The BondCable has reinforced cable relief on both ends and has been put through a Weighted Bending Test (1.1lb/500g, 120o for 10000 cycles) and a Plug-unplug Test (10000 times). All the cable samples passed these tests and continued to work whether charging or transferring data.

Last updated: June 16, 2020 06:32

Some of you have commented about the 180 degs bend near the cable head. (as shown on our photos) Will excessive coiling and uncoiling cause the BondCable to be damaged easily?

Our first Bond cable sample (since May 2019) is still working perfectly after extremely tight coiling/uncoiling and plugging in/out more than a few times daily. The aforementioned 180o bend was done deliberately to show that the cable relief portion is serving its purpose. Due to the sharp metal edges of the USB-A connector of our sample and our extremely tight and hard coiling to test the extremities, there are some visual markings on the ridged surfaces, but the core of the cable is still 100% undamaged and the cable still works perfectly.

Last updated: June 16, 2020 06:32

Can BondCable do data transfer?

All BondCables are capable of quick data transfer for syncing/transfering files, photos, music etc at a max. Transfer rate of 480 Mbps.

Last updated: June 16, 2020 06:32

What do you mean by MFi for the Lightning/Apple versions of BondCable?

MFi means Made For iPhone/iPad and other apple devices. BondCable is produced by an Apple-certified manufacturer. It has been tested and received MFi certification to meet the latest specs of the IOS system made for Apple devices so it would function just like an original Apple cable. (that is, you will NOT see a pop-up showing “Non certified cable” when connected and iOS updates will not affect its functionality)

Last updated: June 16, 2020 06:32

What material is the BondCable made of?

We have tested numerous types of material with different properties through our 18 months of development. To achieve the optimal “Bond/un-bond” performance, we finally selected high tensile/compression strength PVC, which is flexible, compressible yet strong.

Last updated: June 16, 2020 06:32

Can I mix and match (or even buy all the same) type of cables if I buy the pack of 3 or pack of 5?

Yes, you can choose any cable/s type in any combination you desire among the 5 cable types available!

Last updated: June 16, 2020 06:32

When and where do I provide my BondCable type choices and shipping details?

When the campaign ends, we will send you a survey (Powered by BackerKit) to fill in your cable choices, shipping details and even add more cables to your pledge. (in case some of your friends missed the campaign or you forgot about them!)

Last updated: June 16, 2020 06:32

Does the BondCable come with a warranty?

We are certain that the BondCable will last longer than most phones’ useful life. However, selling at the special low kickstarter prices averaging around $9.90 per cable, we cannot find a feasible way to implement a full warranty service. However, we will certainly send you a full replacement in the (extremely) unlikely event that the cable you received is faulty upon delivery. (ie:, not charging, not synching or broken due to shipping)

Last updated: June 16, 2020 06:32

Can I have my company logo on BondCable?

Yes, we are open with batch orders. We can customize BondCable with your company/brand logo based on a minimum quantity of 500. Please contact cleverthings@designinsight.com.sg

Last updated: June 16, 2020 06:32

Can I become a distributor?

Yes, we welcome global distributors and retailers. Please contact us at cleverthings@designinsight.com.sg to enquire.

Last updated: June 16, 2020 06:32

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
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